Shipments and returns

Shipments and returns

èlla ships the products using express couriers (GLS, SDA, UPS, BARTOLINI, DHL) within 24-48 working hours from notification of payment (Saturdays, Sundays and public holidays excluded).

Delivery times are 24/48 hours for Italy, 48/72 hours for the islands (Sardinia, and smaller islands).

The purchased goods will be delivered to the shipping address specified by the buyer at the time of purchase. The buyer will receive an email confirming shipment containing the tracking number to monitor the delivery through the courier's website. The cost of shipping costs is 6.90 euros per order regardless of the weight of the products and the number of products. For orders over 49 euros, shipping costs are free. For Sardinia and smaller islands the shipping cost is always 7.90 euros.

For sales abroad, shipping costs and times vary depending on the country of destination. For an estimate of times and costs for your foreign destination you can contact customer service, using the method you prefer. Where applicable, customs taxes are the responsibility of the Customer.

The shipment of the goods will be notified by sending a specific e-mail containing the tracking number. Any stocks and returns will be charged exclusively to the Customer.

Right of withdrawal, modifications and customizations

- èlla guarantees the quality of the products sold in its online store, however, if, for any reason, you wish to return your order, we will be happy to accept the return within 14 days from the delivery date.

- èlla's return/exchange policy implies compliance with some conditions:

- the product must be intact, unused, unwashed, undamaged or soiled;

- the product must be returned packaged exactly as it was shipped, complete with all accessories and labels;

- the return of items for which customizations and/or sartorial changes have been requested will not be accepted.

- To respect hygiene conditions, we do not accept returns of underwear that have been used after delivery.

- Products returned in the exercise of the right of withdrawal must be returned in their entirety, excluding the possibility of returning only some parts or components of the same.

- To exercise the right of withdrawal, the Customer must communicate the desire to withdraw within 14 days of receiving the product, using the appropriate section of the website or by sending a communication via e-mail to resi@ellaunwear.it ; in the event that the products are delivered at different times, the 14-day period will be considered effective for each product from the date of the relevant delivery.

- èlla, therefore, reserves the right to refuse returns of products that do not comply with the conditions indicated in the following points.

- After having exercised the right of withdrawal by making the return request in the prescribed manner, the Customer will receive an email confirming the inclusion of the return request. After verification by ÈLLA that the return request has been made within the expected deadline (14 days from the delivery date), the Customer will receive an email approving the return request.

- The returned/exchanged products will be shipped at your expense using suitable means to guarantee traceability, safety and delivery in good condition. Returns must be returned to the individual company FIORELLA ROSSI, at the following address: via Mazzini, 55, Caserta (CE) – 81100, Italy.

- èlla will refund the Customer the sums paid for the purchase of the returned product within 14 days, starting from the day on which èlla was informed of the decision to take advantage of the right of withdrawal, provided that èlla  has already received the return of the goods.

- We recommend that you keep proof of dispatch of the products. In case of non-receipt of the same, Ella will proceed with their recovery at your expense.

- The maximum reimbursement for delivery costs will be equal to the cost expected for the cheapest delivery method offered by ella. For example, if, instead of delivery within 3-5 days, you opt for delivery of the product within 24 hours at a higher cost, we will refund you only the amount you would have paid by choosing the cheaper delivery option.

- èlla will use the payment method used by the Customer during the purchase phase for the credit.

- In case of exercising the right of withdrawal, the Customer will be required to bear the costs for returning the returned products.

- Once the returned product has been received, ÈLLA will verify compliance with the return conditions indicated in this paragraph. In the event that the right of withdrawal is exercised without compliance with the conditions, the Customer will not be entitled to any refund. Within 7 days of sending the e-mail notifying the Customer of the non-acceptance of the return and the related reason, the Customer, by replying to the e-mail received, may choose to regain the returned product, at his/her expense. In the event that the Customer, within the aforementioned deadline, does not express the desire to regain the returned product, at his expense, ÈLLA may legitimately retain the returned product and the sums already paid for the purchase.